tag:integrapay.statuspage.io,2005:/historyIntegraPay Status - Incident History2024-03-24T11:24:28+10:00IntegraPaytag:integrapay.statuspage.io,2005:Incident/80605302021-09-23T22:01:35+10:002021-09-23T22:01:35+10:00Sandbox Upgrade<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>22:01</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>19:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>14:08</var> AEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>14:07</var> AEST</small><br><strong>Scheduled</strong> - Sandbox Upgrade to DB and Operating System.<br />No downtime expected in this window.</p>tag:integrapay.statuspage.io,2005:Incident/73085592021-06-22T11:00:00+10:002021-06-23T09:30:17+10:00Real Time Processing Outage<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>11:00</var> AEST</small><br><strong>Resolved</strong> - Web Server Outage. Caused by locked file permissions, restricting access for certain Web Apps. <br />All services fully restored at 11:13 AM.</p>tag:integrapay.statuspage.io,2005:Incident/55729752020-11-24T02:00:32+10:002020-11-24T02:00:32+10:00Banking Partner Scheduled Maintenance - Own Merchant Facilities<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>02:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>01:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>08:21</var> AEST</small><br><strong>Scheduled</strong> - Please be advised of upcoming scheduled maintenance on the Fat Zebra Gateway. <br />Some IntegraPay Australian Billers will see card processing unavailable during this time.<br />Please note this will only impact clients who use Own Merchant Facilities.</p>tag:integrapay.statuspage.io,2005:Incident/54217912020-10-27T16:20:04+10:002020-10-27T16:20:04+10:00Sandbox and Test Sites - Charge Stored Card unavailable<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:20</var> AEST</small><br><strong>Resolved</strong> - All sorted! Thanks for bearing with us.<br /><br />IPHQ</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:46</var> AEST</small><br><strong>Identified</strong> - We have identified an issue with charge store card on our test website.<br />Our tech team are working to resolve this.<br />Please note this will NOT have any impact on Production or Live websites.</p>tag:integrapay.statuspage.io,2005:Incident/53103332020-10-18T11:25:53+10:002020-10-18T11:25:53+10:00IntegraPay Server Maintenance<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:25</var> AEST</small><br><strong>Completed</strong> - Scheduled maintenance has now been completed.<br />Total down time < 20 minutes. <br /><br />Thanks for your patience and understanding<br /><br />IPHQ</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>08:03</var> AEST</small><br><strong>Scheduled</strong> - This is to advise that there will be IntegraPay scheduled maintenance carried out on Sunday 18 October between 11am and 12 pm AEST<br />We will be using this time to update our infrastructure and speed up our overall service. <br /><br />The actual outage is estimated to be ~30 minutes.<br />During this time Console, API and Payment services will be unavailable. <br /><br />Thanks for your patience and understanding. As always please contact Client Support with any questions. <br /><br />IP HQ</p>tag:integrapay.statuspage.io,2005:Incident/50269092020-09-06T17:14:47+10:002020-09-06T17:14:47+10:00Banking Partner New Zealand Outage<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>17:14</var> AEST</small><br><strong>Resolved</strong> - We have just been updated by BNZ that this issue has been resolved. <br />Thanks for your patience. <br /><br />IPHQ</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>17:06</var> AEST</small><br><strong>Monitoring</strong> - An update has been received from BNZ that a partial fix has been implemented. <br />Some clients may still see transactions rejected, but it is expected that more transactions will be processed. <br /><br />Another update will be posted once the service has been fully restored.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:04</var> AEST</small><br><strong>Update</strong> - Please note some New Zealand Customers may not be able to process credit card payments at this time.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:02</var> AEST</small><br><strong>Identified</strong> - Our New Zealand banking partner BNZ are currently experiencing and unscheduled outage. <br /><br />Our Tech Team are working with BNZ and awaiting updates for this issue. <br />We will keep you updated.<br /><br />IPHQ</p>tag:integrapay.statuspage.io,2005:Incident/49785442020-09-04T01:00:37+10:002020-09-04T01:00:37+10:00Banking Partner Scheduled Maintenance<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>08:55</var> AEST</small><br><strong>Scheduled</strong> - Please be advised of upcoming scheduled maintenance on the BNZ gateway. <br />Some IntegraPay New Zealand Billers will see card processing unavailable on Friday 04th September between 01:00 and 03:00 NZST. <br />The outage is not expected to be the full 2 hours. <br />During this maintenance window there may be an impact to real time transaction processing.</p>tag:integrapay.statuspage.io,2005:Incident/49747262020-08-31T07:39:44+10:002020-08-31T07:39:44+10:00Payment Partner Outage<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>07:39</var> AEST</small><br><strong>Resolved</strong> - We can see that as of 6am AEST this issue has been resolved. <br />Thanks for bearing with us.<br />IPHQ</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>22:41</var> AEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>22:40</var> AEST</small><br><strong>Investigating</strong> - Our Australian Payment Gateway Partner is currently experiencing an issue with their services. <br />This is having knock on effect with us processing Real Time credit Card payments. <br />We are monitoring the situation and are in contact with the partner to resolve this ASAP.<br />Services in other countries are unaffected.</p>tag:integrapay.statuspage.io,2005:Incident/48855862020-08-19T11:40:17+10:002020-08-19T11:40:17+10:00Banking Partner Outage - New Zealand<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>11:40</var> AEST</small><br><strong>Resolved</strong> - All sorted! Thanks for bearing with us.<br /><br />IP HQ</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>11:01</var> AEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>10:58</var> AEST</small><br><strong>Investigating</strong> - Bank of New Zealand are currently experiencing an issue with their servers. This is having knock on effect with us processing Real-Time and Scheduled transactions.<br />New Zealand clients may see transaction Rejected or Declined.<br />We are monitoring the situation and BNZ are working to resolve this.</p>tag:integrapay.statuspage.io,2005:Incident/48433942020-08-18T06:00:30+10:002020-08-18T06:00:30+10:00Banking Partner Scheduled Maintenance<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>06:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>02:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>14:53</var> AEST</small><br><strong>Scheduled</strong> - Please be advised of upcoming scheduled maintenance on the New Zealand gateway. <br />Some IntegraPay New Zealand Billers will see card processing unavailable during this time.<br /><br />Time: 00:01am to 04:00am NZST <br />Outage window: 01:05am to 02:00am NZST (actual outage expected to be up to 15 minutes within this window). <br /><br />During this time some transactions may decline. <br /><br />We apologise for any inconvenience caused. <br /><br />IPHQ</p>tag:integrapay.statuspage.io,2005:Incident/47129172020-07-27T11:34:48+10:002020-07-27T11:34:48+10:00Delayed Settlement<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>11:34</var> AEST</small><br><strong>Resolved</strong> - All sorted! <br />Settlement can be expected within the next few hours<br />Thanks for bearing with us.<br />IPHQ</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>09:56</var> AEST</small><br><strong>Identified</strong> - Please note due to technical difficulties with our Australian banking partner, some client may see a delay in settlement, we are working with the bank to resolve this issue. <br />Currently we expect settlements to be processed today. <br /><br />Thanks for your patience.<br /><br />IPHQ</p>tag:integrapay.statuspage.io,2005:Incident/45016242020-07-12T07:00:33+10:002020-07-12T07:00:33+10:00Banking Partner Scheduled Maintenance<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>07:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>05:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>14:58</var> AEST</small><br><strong>Scheduled</strong> - Please be advised of upcoming scheduled maintenance on the Westpac Qvalent gateway.
<br />Some IntegraPay Australia Billers will see card processing unavailable during this time.</p>tag:integrapay.statuspage.io,2005:Incident/44546012020-06-25T17:37:55+10:002020-06-25T17:37:55+10:00Xero Connection<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>17:37</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>17:37</var> AEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>14:21</var> AEST</small><br><strong>Identified</strong> - Xero are currently experiencing an issue with their servers. This is having knock on effect with us loading and syncing invoice payments.<br />We are monitoring the situation and Xero are working to resolve this.</p>tag:integrapay.statuspage.io,2005:Incident/44055532020-06-19T19:33:28+10:002020-06-19T19:33:28+10:00Payment Website & API Unavailability<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>19:33</var> AEST</small><br><strong>Resolved</strong> - This issue has now been resolved. Thanks for bearing with us.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>16:28</var> AEST</small><br><strong>Investigating</strong> - Our primary data centre is currently having issues with their infrastructure which is causing our web sites and APIs to be inaccessible. We are currently waiting to hear back from the data centre engineers for a report on their initial analysis and are preparing to do a full rollover to our secondary data centre if it is looks like they may be down for an extended period.</p>tag:integrapay.statuspage.io,2005:Incident/42375082020-06-01T02:45:32+10:002020-06-01T02:45:32+10:00WestPac Scheduled Maintenance<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>02:45</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>02:31</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:34</var> AEST</small><br><strong>Scheduled</strong> - Please be advised of upcoming scheduled maintenance on the Westpac Qvalent gateway. <br />IntegraPay Australia Billers will see card processing unavailable during this time.</p>tag:integrapay.statuspage.io,2005:Incident/40421862020-05-06T11:01:06+10:002020-05-06T11:01:06+10:00Identified - Console WebPage Outage<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:01</var> AEST</small><br><strong>Resolved</strong> - All sorted! Thanks for bearing with us.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:57</var> AEST</small><br><strong>Identified</strong> - We have identified an issue withe the console.integrapay.com.au URL, causing timeouts for some clients.<br />This has been identified as an issue with our primary server, but all API, Payment Page and eDDR services remain running and stable.<br />Our Tech Team are working to fix this issue. We will keep you updated.</p>tag:integrapay.statuspage.io,2005:Incident/39408062020-04-23T19:01:21+10:002020-04-23T19:01:24+10:00Bank of New Zealand - Unscheduled Outage<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>19:01</var> AEST</small><br><strong>Resolved</strong> - All sorted! Thanks for bearing with us.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>15:52</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>12:23</var> AEST</small><br><strong>Identified</strong> - We are currently experiencing intermittent failures when attempting to process payments for New Zealand businesses through Bank of New Zealand's Payment Gateway.<br /><br />If you are a New Zealand client, you may currently be getting rejected responses for some of your real-time transactions due to this issue.<br /><br />We have contacted Bank of New Zealand in regards to this problem and we are currently monitoring the situation.</p>tag:integrapay.statuspage.io,2005:Incident/36851372020-03-16T08:47:21+10:002020-03-16T08:47:21+10:00New Zealand Payments: Intermittent Failures With Bank of New Zealand Gateway<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>08:47</var> AEST</small><br><strong>Resolved</strong> - We have now been updated by Bank of New Zealand that this issue is resolved. <br />Thanks for bearing with us.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>20:16</var> AEST</small><br><strong>Update</strong> - Bank of New Zealand has so far been unable to resolve this issue, and the problem is continuing to affect some of the real-time transactions being processed by New Zealand businesses.<br /><br />We are continuing to follow up with them and monitor the situation. We apologize for any inconvenience this has caused our New Zealand clients.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:17</var> AEST</small><br><strong>Investigating</strong> - We are currently experiencing intermittent failures when attempting to process payments for New Zealand businesses through Bank of New Zealand's Payment Gateway.<br /><br />If you are a New Zealand client, you may currently be getting rejected responses for some of your real-time transactions due to this issue.<br /><br />We have contacted Bank of New Zealand in regards to this problem and we are currently monitoring the situation.</p>tag:integrapay.statuspage.io,2005:Incident/36757222020-03-15T20:01:35+10:002020-03-15T20:01:35+10:00IP Server Maintenance<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>20:01</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:37</var> AEST</small><br><strong>Scheduled</strong> - This is to advise that there will be IP scheduled maintenance carried out on Sunday 15h March 2020 due to server maintenance.<br /><br />Time: 05:00pm to 08:00pm AEST<br />Actual outage is estimated to be ~25 minutes total, occurring in 5-minute windows.<br /><br />During this time some services may be unavailable. <br /><br />Kind regards, <br /><br />IP HQ</p>tag:integrapay.statuspage.io,2005:Incident/36757072020-03-13T02:00:34+10:002020-03-13T02:00:34+10:00BNZ Scheduled Maintenance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>02:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>23:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:32</var> AEST</small><br><strong>Scheduled</strong> - This is to advise that there will be BNZ scheduled maintenance carried out on Tuesday 17th March 2020 due to an application upgrade. <br /><br />Time: 01:00am to 04:00am NZST (11:00pm to 02:00pm AEST)<br />Actual outage expected to be up to 15 minutes within this window.<br /><br />During this time some transactions may decline for NZ Customers. <br /><br />We apologise for any inconvenience caused.<br /><br />Kind regards, <br /><br />IP HQ</p>